Enamel Clinic is a private company duly registered in terms of the company laws of the Republic of South Africa, conducting business as dental specialists at 3rd Floor, De Waterkant Centre, 9 Somerset Road, Green Point, 8001.
Enamel Clinic recognises the constitutional rights to privacy and the protection of personal information of our patients as envisaged in the Protection of Personal Information Act 4 of 2013 (hereinafter referred to as “POPI”).
Enamel Clinic endeavours to:
Enamel Clinic guarantees our commitment to protecting the personal information of our patients and to ensure that their personal information is used appropriately, transparently, securely and in accordance with the applicable laws.
The objective of this policy is to set out the manner in which Enamel Clinic deals with our policy holders’ personal information as well as stipulates the purpose for which the information is used and is made available to all patients at our offices, 3rd Floor, De Waterkant Centre, 9 Somerset Road, Green Point, 8001
personal information, including:
Republic of South Africa or any other territory in which Dr Veronique Eeckhout practices or operates;
The policy applies to all employees of Enamel Clinic as well as external service providers and affiliated companies and medical professionals. It shall further be made available to all employees and training shall be scheduled to ensure that the policy is enforced throughout the practice.
Dr Mark Bowes is the appointed Information Officer of Enamel Clinic; it shall be the duty of the Information Officer to:
The Information Officer may appoint Deputy Information Officers to assist him in discharging his duties.
Details of the information officer are as follows:
Name: Dr Mark Bowes
Tel: 021 4418 2048
Enamel Clinic subscribes to the principles of lawful processing of personal information as per the provisions of the POPI Act.
These principles are as follows:
In order to comply with the provisions of the POPI Act, an Information Officer has been formally appointed and registered with
the Information Regulator and will be responsible for compliance with the act in as a whole.
Personal information will be processed in a manner that is both lawful and reasonable and does not infringe on the privacy of Enamel Clinic’s patients.
Enamel Clinic will take all reasonable steps to ensure that patients are aware of the purpose of processing their collected personal information, and where possible, obtain the necessary consent.
Personal information will not be processed in any manner which is not compatible with the original purpose for which it was collected.
Enamel Clinic aims to process personal information that is relevant, accurate and up to date with respect to the purpose for which it will be processed.
Enamel Clinic will endeavour to ensure that policyholders are notified of the personal information collected, the purpose for which the information was collected and their right to have access to, object to and/or rectify the information collected.
Enamel Clinic ensures that personal information is protected by reasonable security safeguards against risks such as the loss or unauthorised access, destruction, use, modification or disclosure of personal information.
Enamel Clinic, at the request of their policyholders, will confirm, free of charge, whether or not it holds the personal information of that client and also update/correct this information where necessary.
Personal information collected by Enamel Clinic or any of its employees and/or affiliated medical practitioners and staff will only be processed if, given the purpose for which it is processed, it is adequate, relevant and not excessive. As a Specialist Dental and Medical Practice; Enamel Clinic collects the personal information of our patients to enable us to provide specific medical services and treatment to such patients. Such information may be, but is not limited to the following:
Enamel Clinic further collects patients’ personal information for purposes of communication, invoicing and billing, referral, historical data, medical history and marketing purposes in order to ensure that our products and services remain relevant to our patients and their needs and to fulfil obligations conferred on us by the HPCSA Rules and Regulations.
Personal information of policyholders will only be used for the specific purpose for which it was collected, which was communi- cated to the policyholder.
The purpose for which information is collected could include but not be limited to the following:
(Act No.74 of 1983).
In order to process personal information, Enamel Clinic must ensure that we obtain the patients express and informed permission to do so. It is therefore imperative that this consent is obtained from the patient at the time of his/her initial consultation or introduction to Enamel Clinic.
Enamel Clinic is required by the POPI Act to put measures in place to adequately protect the personal information of its policyholders. These safety measures will be reviewed continuously to ensure that all security and controls are updated to protect personal information.
Enamel Clinic’s patients have the right to access personal information held by the company about them. Patients have the right
to request Enamel Clinic to update, correct or delete personal information on reasonable grounds. Should it not be legal in respect of the HPCSA Regulations to destroy such information the personal information should be stored securely and not further processed in any way without renewed consent from the patient.
Should the policyholder object to the processing of their personal information Enamel Clinic may not process the said information. Enamel Clinic will further take all reasonable steps to confirm its patient’s identity before providing any details of their personal information or making changes to their personal information.
This is policy is implemented by Enamel Clinic and will be adhered to by management and all staff who are tasked with collecting and processing personal information. Non-compliance with this policy may result in disciplinary action and possible
termination of employment.
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